List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
work with a legal team during the resolution of at least two different insurance claims, where:
at least one claim is a non-routine insurance claim
at least one claim is a complex insurance claim.
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
legislative requirements, regulatory guidelines, organisational policies and procedures, and industry sector codes of practice that apply to legal proceedings involving complex insurance claim resolution
key features of claims management process
contract and commercial law principles relevant to insurance claim settlements
roles, responsibilities and jurisdiction of specialists and other authorities applicable to resolving complex insurance claims, including key roles of legal teams and other stakeholders, including medical personnel
data analysis techniques and procedures
loss adjusting principles and practices relevant to complex insurance claims
underwriting guidelines and levels of authority relevant to insurance claim settlements
insurance fundamentals and methods to interpret, comprehend and apply policy wording
international and domestic legal systems relevant to resolving complex insurance claims
fundamentals of mediation and negotiation activities related to complex insurance claims
research methodologies and practices relevant to resolving complex insurance claims
principles of managing matters before court in a cost efficient manner that focuses on beneficial outcomes for own organisation
principles of rules of evidence and information gathering, including importance of accurate documentation for legal proceedings
types and categories of insurance policies.
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
organisational records
organisational policies, procedures, legislation and regulations as they relate to contracts of insurance
common technology and software required to resolve insurance claims.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.